Satisfaction guaranteed or your money back!
Buying a high-quality product online without the ability to touch and feel it first can be a difficult decision. This is especially true in selecting a genuine Oriental rug, where the quality is most truly appreciated when felt. However, you should also understand the tremendous savings buying online can bring you.
We are aware of this concern, and although we know that you will absolutely love your rug when you see it up close; we provide a full 15-Day Money Back Guarantee absolutely no questions asked.
In the case of a return, please follow these simple steps:
- Contact us within 15 days of the receipt of your rug
- In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at info@rugsbyindia.com.
- We will send you an email with the return shipping information
- Wrap the rug in its original packaging or equivalent
- Follow the information sent to you in the email
Please note that shipping cost back to our warehouse is the responsibility of the clients except in cases where the rug is defected. We do not provide refunds as a result of rugs damaged or soiled while in the client’s possession.
